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Faq

Answers to most common questions about products, orders, shipments, and payments.
General questions
Is this official Lemon Bottle website? Plus

Yes, this is the official Lemon Bottle webshop for healthcare professionals.

All products listed here are 100% authentic, sourced directly from the brand. You can shop with confidence, knowing you're receiving safe, original products. To verify original Lemon Bottle product please scan silver QR code on the packaging.

How do I place an order? Plus

Placing an order is quick and easy:

  1. Add products to your cart
  2. Submit your order at checkout
  3. Pay securely online after confirmation
  4. Your order will be processed and shipped to your address

You'll receive a tracking number once your package is on its way.

Do I need a licence to place an order? Plus

In most countries, Lemon Bottle products are intended for use by trained professionals. If you're a licensed practitioner, you can place an order directly. If you're not a professional but interested in treatment, we recommend visiting one of our certified partner clinics or academies.

Our team may request proof of qualification before confirming your order.

What payment methods do you accept? Plus

We accept all major foreign bank cards for secure online payment. Once your order is confirmed, you’ll receive a payment link to complete your purchase quickly and safely.

If you encounter any issues during checkout, our support team is here to help.

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How long does delivery take? Plus

Delivery usually takes 5 to 14 business days after your order has been shipped.

Shipping times may vary slightly depending on your location and local customs processing.

Once your order is dispatched, you'll receive a tracking number to follow your shipment in real time.

How to track my order? Plus

Once your order is confirmed and shipped, a tracking number will be emailed to you within 1–2 business days. You can use the tracking link to follow your delivery status in real time.

If you haven’t received your tracking number after 2 business days, feel free to contact our support team.

About Products
How to I check if the product is authentic? Plus

All genuine Lemon Bottle products come with a silver sticker featuring a QR code on the packaging. If you scan QR code it should lead you to the makesolution.kr website and confirm the authenticity. Any other websites are not genuine. If you have any doubts, feel free to contact us with a photo of the product and we’ll be happy to assist.View Authenticity Guide

Are Lemon Bottle products safe? Plus

Yes, Lemon Bottle products are formulated with natural, skin-friendly ingredients and are widely used by professionals in over 80 countries. They are known for delivering visible results with minimal discomfort or side effects when used correctly. Always follow official protocols and guidelines for best results and safety.

In which countries Lemon Bottle is registered? Plus

Lemon Bottle products are officially registered and available in multiple countries, including:

United Kingdom, European Union, United States, Canada, Russia, China, Japan, Saudi Arabia

For specific registration or documentation requests, please contact us directly.

Is there any downtime after treatment? Plus

Lemon Bottle products are designed to deliver visible results with minimal to no downtime.

To ensure best results, we recommend following post-treatment care guidelines and avoiding heat, alcohol, or intense exercise for 24 hours.